24/7 Customer Support in Shared Hosting
The customer and tech support services for all of our shared hosting plans are twenty-four-seven, so you can forget all about waiting for several days so as to receive assistance. In case you aren't our client yet, you can give us a call, chat with an agent or send an email. In case you do have an account, you can open a support ticket in addition to the other three options for communication. You're able to pick the most appropriate way to contact us depending on what your location is or what hardware you're using. We are able to help you for more or less any hosting-related question that you have or problem that you could experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even in this situation the maximum reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Hosting
All of the Linux semi-dedicated hosting packages that we provide come with 24/7 customer and tech support, which means that whatever the problem you have, you are able to contact us and we will help you right away. The guaranteed response time for every email or trouble ticket that you open through your Hepsia website hosting Control Panel is only 1 hour; usually the response time rarely is more than 20 minutes. Furthermore, we provide phone support with a couple of local numbers around the globe plus a live chat, which means that you're able to get in touch with us and receive more information about our services even if you do not have an account yet. We are able to assist you with any kind of question or an issue you have - payment methods, plan features, e-mail setup, website hosting account settings, and so on. If you employ our services, you will not ever encounter an issue where you have to wait for a couple of days to get a problem solved like you'll need to do with numerous other companies.
24/7 Customer Support in VPS
In case you have a Virtual Private Server through us, you'll be able to contact us 24/7 for any server-related issue or forany problems or questions about the pre-installed software the server is equipped with. If you haven't ordered a virtual private server package yet, you will be able to find out more about our services by giving us a telephone call or by using our live chat service. For more tech issues, you can send an e-mail or open a trouble ticket via your billing Control Panel and you'll get support within less than an hour no matter the time of the day, even on holidays and weekends. The typical answer time normally does not exceed 30 mins. In case you're looking for assistance with third-party software, you are able to use the Managed Services upgrade that you can add to every single VPS plan and our admins can help you with any installation or troubleshooting problem you may have experienced.
24/7 Customer Support in Dedicated Hosting
When you obtain a dedicated server through us, you will be able to contact us anytime using a number of channels and the maximum time that you'll have to wait for a response is approximately one hour, which means that you can forget about waiting a whole day. Our customer and tech support service is present 24/7 no matter if it is a weekend or a holiday and we can support you with anything relevant to the applications which are pre-installed on your server. To get in touch with us about a tech matter, you'll be able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an email message. In case you have any kind of general questions or you would like to learn more about our hosting services before you order, you can employ our live chat or you could call one of the local telephone numbers that we have in different countries worldwide. If you'd like to have support for third-party software that you can't set up or run efficiently, you can add the Managed Services upgrade to your plan and our sysadmins will assist you.