A ticketing system is the most widespread means of communication that hosting companies offer to their clients. It is typically part of the billing account and is the very best way to deal with an issue that takes a certain period of time to investigate or that needs to be forwarded to a server administrator. In this way, all comments given by either party will be kept in one and the same location in case somebody else wants to work on the given issue and the info already exchanged in the ticket will be available to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it’s not included in the web hosting Control Panel, so you’ll need to sign in and out of at least 2 accounts in order to accomplish a specific procedure or to contact the hosting company’s client service staff. If you desire to manage a number of domain names and each one is hosted in its very own account, you will need to use even more accounts simultaneously. Besides, it may take significant time for the hosting provider to answer your ticket requests.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you’ll never need to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any trouble ticket whilst you’re browsing through your website files or modifying various settings. The ticketing system is being strictly monitored 24-7 by our help desk team and the ticket response time is no more than 60 minutes, but it rarely takes more than 20 minutes to obtain support. In contrast to some other providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you need and ask for info concerning any technical or billing problem. In addition, you can read a selection of educational articles, which will help you fix the most common problems yourself.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s more efficient to manage everything in one location, which is the reason why we’ve integrated a ticketing system into the custom-built Hepsia hosting Control Panel, which is offered with each and every semi-dedicated server account. This will enable you to handle the communication with our client support staff together with your content, which means that you will not have to memorize additional log-in credentials for a different interface. You’ll be able to post a new ticket or to track down the status of an old one with less than a couple of mouse clicks while you’re browsing the content hosted in your semi-dedicated account. Moreover, you can go through older tickets using a clever search filter or have a look at applicable knowledgebase articles, which contain solutions to common complications. The inbuilt trouble ticket system is closely monitored 24-7-365 with the maximum ticket response time being just one hour, so there’ll always be somebody to assist you.