Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you’ll never need to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any trouble ticket whilst you’re browsing through your website files or modifying various settings. The ticketing system is being strictly monitored 24-7 by our help desk team and the ticket response time is no more than 60 minutes, but it rarely takes more than 20 minutes to obtain support. In contrast to some other providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you need and ask for info concerning any technical or billing problem. In addition, you can read a selection of educational articles, which will help you fix the most common problems yourself.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it’s more efficient to manage everything in one location, which is the reason why we’ve integrated a ticketing system into the custom-built Hepsia hosting Control Panel, which is offered with each and every semi-dedicated server account. This will enable you to handle the communication with our client support staff together with your content, which means that you will not have to memorize additional log-in credentials for a different interface. You’ll be able to post a new ticket or to track down the status of an old one with less than a couple of mouse clicks while you’re browsing the content hosted in your semi-dedicated account. Moreover, you can go through older tickets using a clever search filter or have a look at applicable knowledgebase articles, which contain solutions to common complications. The inbuilt trouble ticket system is closely monitored 24-7-365 with the maximum ticket response time being just one hour, so there’ll always be somebody to assist you.