A live chat is a real-time method of communication between a website hosting supplier's support team and its clients. It is a very efficient method to receive some info about the web hosting services or have some problem resolved as you're talking to a live representative. The advantages of using a live chat service rather than calling or opening a trouble ticket are the reduced chance of mistakes when you exchange info such as usernames or domain names, the quicker response time since the communication is real-time plus the fact that you don't need to stay on the chat constantly - you'll be able to do something different while the agent examines the issue in question. Also, you'll be able to connect with a live chat room from any computer which is connected to the world wide web, avoiding the telephone fees that you'll need to pay in case you're calling to a different country.

Live Chat Support in Shared Hosting

As part of the support services that we offer for our Linux shared packages, you can find live chat support that is available twenty-four seven, even on holidays. You are able to get in touch with us no matter if you already own an account or not, considering that we will support you with all sorts of things, ranging from giving you basic information regarding our services if you are not a client yet and you're interested in purchasing one of the packages, to assisting you with setting up an e-mail account in an e-mail client. Some problems are more complex and time-consuming, and you will need to employ the ticketing system that is integrated in our Hepsia website hosting Control Panel, but we can save you precious time and help you in real time on our live chat for various things.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we offer with all our Linux semi-dedicated hosting packages, you can get the replies for any questions you have or have a lot of issues taken care of instantly. The service is online every day, so that you'll be able to speak to a representative even on weekends and holidays. In case you are not sure which package would be better for your sites or if our cutting-edge cloud hosting platform covers some system requirements, you can join the live chat before you purchase anything. If you are a present customer, you're able to obtain more details about billing issues, account settings along with a variety of common tech problems you may encounter, let's say when you are unable to set up an email account in a client on your computer system. Our live chat will save you lots of time no matter where you are or when you get in touch with us.