One-Hour Response Guarantee

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If you ever face a problem with your website and are unable to rectify it, ask the respective hosting provider’s help desk support team to help you bring the site back online. A swift solution would be best, but many hosting companies answer within 24 hours or even more, especially if you are dealing with a hosting reseller. Even if the problem can be swiftly resolved, your website may not work correctly or it may not be accessible whatsoever for a long interval, so you may lose prospective customers because it’s highly unlikely that anyone would ever return to a site that’s inoperational. With that said, you need to make sure not only that you can reach your web hosting provider, but also that they can respond and assist you in a timely manner. If a software app update doesn’t proceed smoothly or you erase something unintentionally, for example, the website should be restored speedily in order to prevent long unreachability.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed max reply time for any technical support ticket that you submit or any e-mail that you write is only 60 minutes, even in case you contact us during weekends and legal holidays. Irrespective of the essence of your question or problem, we will lend a hand instantly and will give you the required information to sort out any problem with your sites. The actual response time typically doesn’t exceed fifteen-twenty minutes, which implies that you can forget about waiting around for hours on end to get an issue solved or even worse – waiting all day only to get an answer that more info is required whilst nothing is solved. We’ll assist you at once just because we realize just how costly time can be in the dynamic digital sphere. The 60-minute reply time guarantee is valid for any technical or billing enquiry that you may have connected with our Linux shared packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you post a tech support ticket through your web hosting Control Panel or write an email relating to your semi-dedicated server, you’ll get a response within maximum 1 hour. You can touch base with us whenever you want with regards to general, technical or billing issues and given that we’re working 7 days a week, you will invariably receive support right on the spot. Depending on the particular issue or question, we will supply you with more information, solve the complication if it has been caused by something within our reach or inform you what actions to take if you have to configure a given setting for an Internet application that we do not have access to. You can forget about waiting for a day for each and every reply. Actually, in most cases we reply to tickets and emails within twenty to twenty five minutes max.