Technical Support Channels
A One–Hour Support Ticket Response Guarantee
We provide a 1–hour response time guarantee for each support ticket or email that you submit to the customer service team. We will quickly answer all typical queries and forward right away the issue to our admins if further assistance is needed. If you order our Administration Services package, we will carry out any of the included server management services at a time that has been discussed with you upfront.
An Outstanding Client Care Service
- We’ll be online for you 24x7x365 to answer any inquiries that you may have connected to our Site Control Panel or any of the apps that we have preinstalled on your behalf on the dedicated server. If you also need support tackling server management procedures, you can take a glimpse at our Administration Services package, which includes data backup hard disk storage space, weekly Operating System updates, server monitoring and rebooting procedures, plus installation and problem troubleshooting services.
An Easy–to–Navigate Help Section
We have provided the Site Control Panel with a fully detailed knowledgebase, which includes elaborate explanations of all its features and functions. In addition, we have shot exhaustive video tutorials that will further instruct you how to carry out a given operation or troubleshoot a typically experienced problem. All the instructional articles and the tutorial video clips are readily reachable from each Site Control Panel section through the Videos and Help buttons located in the top right corner.