Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • In the Site Control Panel you can find a detailed Help section featuring heaps of help articles and frequently asked questions. They are contributed by our support team of capable technicians. Simply fill in your question and our smart software will offer you the best possible answer.

  • Top quality support service

  • How–To Video Clips

  • If you would rather watch how a task is fulfilled or how a problem is rectified, rather than just reading about it, check out our selection of how–to video tutorials. They cover a variety of topics and will help you quickly learn how to work with the Site Control Panel.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Time Guarantee

  • Our semi–dedicated servers are backed up by a round–the–clock tech support service and include a 60–minute support ticket response time guarantee. Our skillful support engineers will be available day and night and will settle any issue that you may come across within maximum one hour after the helpdesk ticket submission. Normally, a response will be provided to you within twenty minutes.